1. Home
  2. Vol 4, No 1 (2023)
  3. Rattanawichai

The Factors Affecting Innovative Behavior: An Employee Assessment System Based on Knowledge Creation

Natineeporn Rattanawichai, Mongkolchai Wiriyapinit, Jintavee Khlaisang

Abstract


Organizations thrive on the innovative behavior of their personnel, but the specific factors that influence such behavior are not widely established, especially in the Thai context. An examination of the literature reveals that the knowledge management (KM) process, which has its basis in the process of knowledge creation known as the SECI process, serves to promote innovative behavior and is a key driver of competitive advantage within innovative organizations. This research study sought to determine which factors account for success in innovation, and to establish an assessment system to evaluate employee innovation. The study sample comprised 500 employees from companies operating in the technology sector. Confirmatory factor analysis (CFA) was carried out, and an eight-factor model was formulated on the basis of the available data. The eight factors in the model were determined to have a significant influence on the success of innovative behavior observed in Thai companies. The relevant factors comprised Sharing of knowledge (SK), Self-efficacy (SE), Problem solving skills (PS), Collaboration ability (CA), Culture of innovation (CI), Organizational support (OS), Culture of learning (CL), and Executive leadership (EL). Within the organizational context, the findings reveal the statistically significant contribution of Sharing of knowledge, Culture of innovation, Organizational support, and Self-efficacy in the promotion of innovative behavior. The study results may prove helpful for organizations wishing to assess the innovative capabilities of their staff, while the success factors may be implemented within organizations through the practical application of an assessment system. Also, by filling a research gap in the literature review, this work will be beneficial to academics and researchers in order to better promote innovative behavior.

 

Doi: 10.28991/HIJ-2023-04-01-012

Full Text: PDF


Keywords


Sharing of Knowledge; Self-Efficacy; Problem Solving Skills; Collaboration Ability; Culture of Innovation; Organizational Support; Culture of Learning; Executive Leadership.

References


Porter, M. (1990). The Comparative Advantage of Nations. Free Press, New York, United States. doi:10.1007/978-1-349-11336-1.

Maesincee, S. (2020). Thailand 4.0: building of strength from internal community in Thailand to the world economy. Available online: https://www.facebook.com/drsuvitpage/posts/1396306724009387 (accessed on May 2022).

Chompukum, P. (2008). Innovation for sustainable competition. CU Printing, Bangkok, Thailand.

Shankar, R., Acharia, S., & Baveja, A. (2009). Soft-system knowledge management framework for new product development. Journal of Knowledge Management, 13(1), 135–153. doi:10.1108/13673270910931224.

AlEssa, H. S., & Durugbo, C. M. (2022). Systematic review of innovative work behavior concepts and contributions. Management Review Quarterly, 72(4), 1171–1208. doi:10.1007/s11301-021-00224-x.

Afsar, B., Badir, Y., & Kiani, U. S. (2016). Linking spiritual leadership and employee pro-environmental behavior: The influence of workplace spirituality, intrinsic motivation, and environmental passion. Journal of Environmental Psychology, 45, 79–88. doi:10.1016/j.jenvp.2015.11.011.

Akram, T., Lei, S., & Haider, M. J. (2016). The impact of relational leadership on employee innovative work behavior in IT industry of China. Arab Economic and Business Journal, 11(2), 153–161. doi:10.1016/j.aebj.2016.06.001.

Bysted, R. (2013). Innovative employee behaviour: The moderating effects of mental involvement and job satisfaction on contextual variables. European Journal of Innovation Management, 16(3), 268–284. doi:10.1108/EJIM-09-2011-0069.

Choi, S. B., Kim, K., Ullah, S. M. E., & Kang, S. W. (2016). How transformational leadership facilitates innovative behavior of Korean workers: Examining mediating and moderating processes. Personnel Review, 45(3), 459–479. doi:10.1108/PR-03-2014-0058.

Kim, J., Baek, J. H., Lim, H. K., Ahn, H. S., Baek, S. M., Choi, Y. J., Choi, Y. J., … Park, J. S. (2018). 2017 Thyroid Radiofrequency Ablation Guideline: Korean Society of Thyroid Radiology. Korean Journal of Radiology, 19(4), 632. doi:10.3348/kjr.2018.19.4.632.

Taghipour, A., & Dezfuli, Z. K. (2013). Innovative Behaviors: Mediate Mechanism of Job Attitudes. Procedia - Social and Behavioral Sciences, 84, 1617–1621. doi:10.1016/j.sbspro.2013.07.001.

Grissemann, U., Plank, A., & Brunner-Sperdin, A. (2013). Enhancing business performance of hotels: The role of innovation and customer orientation. International Journal of Hospitality Management, 33(1), 347–356. doi:10.1016/j.ijhm.2012.10.005.

Fullwood, R., Rowley, J., & Delbridge, R. (2013). Knowledge sharing amongst academics in UK universities. Journal of Knowledge Management, 17(1), 123–136. doi:10.1108/13673271311300831.

Nicolau, J. L., & Santa-María, M. J. (2013). The effect of innovation on hotel market value. International Journal of Hospitality Management, 32(1), 71–79. doi:10.1016/j.ijhm.2012.04.005.

Pivcevic, S., & Pranicevic, D. G. (2012). Innovation activity in the hotel sector - The case of Croatia. Ekonomska Istrazivanja, SPEC. ISS. 1, 337–363. doi:10.1080/1331677x.2012.11517568.

Mattsson, J., & Orfila-Sintes, F. (2014). Hotel Innovation and Its Effect on Business Performance. International Journal of Tourism Research, 16(4), 388–398. doi:10.1002/jtr.1933.

Vasanthapriyan, S. (2018). Innovative Behaviour of Employees in Organizations: A Mapping Study. International Journal of Multidisciplinary Studies, 5(2), 1. doi:10.4038/ijms.v5i2.95.

Makri, A. (2018). Pakistan and Egypt had highest rises in research output in 2018. Nature. doi:10.1038/d41586-018-07841-9.

Research Trends. Available online: https://www.researchtrends.com/ (accessed on April 2023).

Salam, S., & Senin, A. A. (2022). A Bibliometric Study on Innovative Behavior Literature (1961–2019). SAGE Open, 12(3), 21582440221109589,. doi:10.1177/21582440221109589.

Rattanawichai, N., Wiriyapinit, M., & Khlaisang, J. (2022). Success factors to promote innovative behavior in organizations. European Conference on Management Leadership and Governance, 18(1), 499–505. doi:10.34190/ecmlg.18.1.698.

Dedahanov, A. T., Bozorov, F., & Sung, S. (2019). Paternalistic leadership and innovative behavior: Psychological empowerment as a mediator. Sustainability (Switzerland), 11(6), 1770. doi:10.3390/su11061770.

Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford University Press, Oxford.

Yuan-zi, J., & Ting, L. (2010). Research on knowledge creation mechanism based on hypercycle theory. 2010 International Conference on Management Science & Engineering 17th Annual Conference Proceedings. doi:10.1109/icmse.2010.5719984.

Arora, A., & Gambardella, A. (1994). The changing technology of technological change: general and abstract knowledge and the division of innovative labour. Research Policy, 23(5), 523–532. doi:10.1016/0048-7333(94)01003-X.

D’Adderio, L. (2003). Configuring software, reconfiguring memories: The influence of integrated systems on the reproduction of knowledge and routines. Industrial and Corporate Change, 12(2), 321–350. doi:10.1093/icc/12.2.321.

Yuan, F., & Woodman, R. W. (2010). Innovative behavior in the workplace: The role of performance and image outcome expectations. Academy of Management Journal, 53(2), 323–342. doi:10.5465/amj.2010.49388995.

Janssen, O. (2000). Job demands, perceptions of effort-reward fairness and innovative work behaviour. Journal of Occupational and Organizational Psychology, 73(3), 287–302. doi:10.1348/096317900167038.

Li, M., & Hsu, C. H. C. (2016). A review of employee innovative behavior in services. International Journal of Contemporary Hospitality Management, 28(12), 2820–2841. doi:10.1108/IJCHM-04-2015-0214.

Maqbool, S., Černe, M., & Bortoluzzi, G. (2019). Micro-foundations of innovation: Employee silence, perceived time pressure, flow and innovative work behaviour. European Journal of Innovation Management, 22(1), 125–145. doi:10.1108/EJIM-01-2018-0013.

Rattanawichai, N., Wiriyapinit, M., & Khlaisang, J. (2022). Factors Influencing Innovative Behavior in Organizations. NeuroQuantology, 20(6), 71.

Abukhait, R. M., Bani-Melhem, S., & Zeffane, R. (2019). Empowerment, knowledge sharing and innovative behaviours: Exploring gender differences. International Journal of Innovation Management, 23(1), 1950006. doi:10.1142/S1363919619500063.

Aghdasi, M., & Tehrani, N. G. (2011). Knowledge creation in an operational setting: A case study in an auto manufacturing firm. African Journal of Business Management, 5(19), 7828. doi:10.5897/AJBM10.1164.

Bani-Melhem, S., Zeffane, R., & Albaity, M. (2018). Determinants of employees’ innovative behavior. International Journal of Contemporary Hospitality Management, 30(3), 1601–1620. doi:10.1108/IJCHM-02-2017-0079.

Bednall, T. C., E. Rafferty, A., Shipton, H., Sanders, K., & J. Jackson, C. (2018). Innovative Behaviour: How Much Transformational Leadership Do You Need? British Journal of Management, 29(4), 796–816. doi:10.1111/1467-8551.12275.

Bettencourt, L. A., Bond, E. U., Cole, M. S., & Houston, M. B. (2016). Domain-Relevant Commitment and Individual Technical Innovation Performance. Journal of Product Innovation Management, 34(2), 159–180. doi:10.1111/jpim.12339.

Birkinshaw, J. (2001). Why is Knowledge Management So Difficult? Business Strategy Review, 12(1), 11–18. doi:10.1111/1467-8616.00161.

Chatti, M. A., Klamma, R., Jarke, M., & Naeve, A. (2007). The Web 2.0 Driven SECI Model Based Learning Process. Seventh IEEE International Conference on Advanced Learning Technologies (ICALT 2007). doi:10.1109/icalt.2007.256.

Chen, H. H., Lee, A. H. I., Wang, H. zheng, & Tong, Y. (2008). Operating NPD innovatively with different technologies under a variant social environment. Technological Forecasting and Social Change, 75(3), 385–404. doi:10.1016/j.techfore.2007.02.012.

Dan, X., Xu, S., Liu, J., Hou, R., Liu, Y., & Ma, H. (2018). Relationships among structural empowerment, innovative behaviour, self-efficacy, and career success in nursing field in mainland China. International Journal of Nursing Practice, 24(5), 12674. doi:10.1111/ijn.12674.

Duradoni, M., & Di Fabio, A. (2019). Intrapreneurial self-capital and sustainable innovative behavior within organizations. Sustainability (Switzerland), 11(2), 322. doi:10.3390/su11020322.

Eppler, M. J., & Sukowski, O. (2000). Managing Team Knowledge: Core Processes, Tools and Enabling Factors. European Management Journal, 18(3), 334–341. doi:10.1016/S0263-2373(00)00015-3.

Gavrilova, T., & Andreeva, T. (2012). Knowledge elicitation techniques in a knowledge management context. Journal of Knowledge Management, 16(4), 523–537. doi:10.1108/13673271211246112.

Hoegl, M., & Schulze, A. (2005). How to support knowledge creation in new product development: An investigation of knowledge management methods. European Management Journal, 23(3), 263–273. doi:10.1016/j.emj.2005.04.004.

Jeong, I., & Shin, S. J. (2019). High-Performance Work Practices and Organizational Creativity During Organizational Change: A Collective Learning Perspective. Journal of Management, 45(3), 909–925. doi:10.1177/0149206316685156.

Jiang, Y., & Chen, C. C. (2018). Integrating Knowledge Activities for Team Innovation: Effects of Transformational Leadership. In Journal of Management, 44(5), 1819–1847. doi:10.1177/0149206316628641.

Yli-Luoma, P. V. J., & Naeve, A. (2006). Towards a semantic e-learning theory by using a modelling approach. British Journal of Educational Technology, 37(3), 445–459. doi:10.1111/j.1467-8535.2006.00615.x.

Kim, J. Y., Choi, D. S., Sung, C. S., & Park, J. Y. (2018). The role of problem solving ability on innovative behavior and opportunity recognition in university students. Journal of Open Innovation: Technology, Market, and Complexity, 4(1), 4. doi:10.1186/s40852-018-0085-4.

Lee, A. H. I., Chen, H. H., & Tong, Y. (2008). Developing new products in a network with efficiency and innovation. International Journal of Production Research, 46(17), 4687–4707. doi:10.1080/00207540701233484.

Lee, H. W., Pak, J., Kim, S., & Li, L.-Z. (2016). Effects of Human Resource Management Systems on Employee Proactivity and Group Innovation. Journal of Management, 45(2), 819–846. doi:10.1177/0149206316680029.

Lindlöf, L., Söderberg, B., & Persson, M. (2013). Practices supporting knowledge transfer - An analysis of lean product development. International Journal of Computer Integrated Manufacturing, 26(12), 1128–1135. doi:10.1080/0951192X.2011.651160.

Liu, H., & Liu, X. (2012). Research on knowledge creation in virtual enterprise. 2012 2nd International Conference on Consumer Electronics, Communications and Networks (CECNet). doi:10.1109/cecnet.2012.6201998.

Maria Stock, R., Zacharias, N. A., & Schnellbaecher, A. (2016). How Do Strategy and Leadership Styles Jointly Affect Co-development and Its Innovation Outcomes? Journal of Product Innovation Management, 34(2), 201–222. doi:10.1111/jpim.12332.

Nazir, S., Qun, W., Hui, L., & Shafi, A. (2018). Influence of social exchange relationships on affective commitment and innovative behavior: Role of perceived organizational support. Sustainability (Switzerland), 10(12), 4418. doi:10.3390/su10124418.

Nimmolrat, A., Chakpitak, N., & Savino, M. M. (2011). Enhancing expert contribution in university business incubation: Case study of college of arts, media and technology new product development project. 2011 5th International Conference on Software, Knowledge Information, Industrial Management and Applications (SKIMA) Proceedings. doi:10.1109/skima.2011.6089981.

Park, Y. K., Song, J. H., Yoon, S. W., & Kim, J. (2014). Learning organization and innovative behavior: The mediating effect of work engagement. European Journal of Training and Development, 38(1–2), 75–94. doi:10.1108/EJTD-04-2013-0040.

Peralta, C. F., Lopes, P. N., Gilson, L. L., Lourenço, P. R., & Pais, L. (2014). Innovation processes and team effectiveness: The role of goal clarity and commitment, and team affective tone. Journal of Occupational and Organizational Psychology, 88(1), 80–107. doi:10.1111/joop.12079.

Purc, E., & Laguna, M. (2019). Personal Values and Innovative Behavior of Employees. Frontiers in Psychology, 10. doi:10.3389/fpsyg.2019.00865.

Rangus, K., & Černe, M. (2017). The impact of leadership influence tactics and employee openness toward others on innovation performance. R&D Management, 49(2), 168–179. doi:10.1111/radm.12298.

Reychav, I., Stein, E. W., Weisberg, J., & Glezer, C. (2012). The Role of Knowledge Sharing in Raising the Task Innovativeness of Systems Analysts. International Journal of Knowledge Management, 8(2), 1–22. doi:10.4018/jkm.2012040101.

Roffeei, S. H. M., Kamarulzaman, Y., & Yusop, F. D. (2017). Inculcating innovative behaviour among students: Determinants of innovation culture in Malaysian higher education. Malaysian Online Journal of Educational Management, 5(4), 1–17. doi:10.22452/mojem.vol5no4.1.

Schulze, A., & Hoegl, M. (2006). Knowledge creation in new product development projects. Journal of Management, 32(2), 210–236. doi:10.1177/0149206305280102.

Shang, S. S. C., Li, E. Y., Wu, Y.-L., & Hou, O. C. L. (2011). Understanding Web 2.0 service models: A knowledge-creating perspective. Information & Management, 48(4–5), 178–184. doi:10.1016/j.im.2011.01.005.

Shouxian, L., & Peng, Y. (2011). Knowledge Flow in Creative Industrial Cluster and C-SECI Model. 2011 International Conference on Information Management, Innovation Management and Industrial Engineering. doi:10.1109/iciii.2011.203.

Sofianti, T. D., Suryadi, K., Govindaraju, R., & Prihartono, B. (2010). Customer knowledge co-creation process in new product development. Proceedings of the World Congress on Engineering, 30 June-2 July, 2010, London, United Kingdom.

Uotila, T., Melkas, H., & Harmaakorpi, V. (2005). Incorporating futures research into regional knowledge creation and management. Futures 37(8), 849–866. doi:10.1016/j.futures.2005.01.001.

Vaccaro, A., Veloso, F., & Brusoni, S. (2009). The impact of virtual technologies on knowledge-based processes: An empirical study. Research Policy, 38(8), 1278–1287. doi:10.1016/j.respol.2009.06.012.

Wang, C., & Hu, Q. (2020). Knowledge sharing in supply chain networks: Effects of collaborative innovation activities and capability on innovation performance. Technovation, 94–95, 102010. doi:10.1016/j.technovation.2017.12.002.

Wu, P., & Wang, Y. (2008). Research of Personal Absorptive Capacity of Knowledge Based on Communities of Practice. 2008 International Conference on Computer Science and Software Engineering. doi:10.1109/csse.2008.222.

Aiqin Zhang, & Guangming Hou. (2011). Research on knowledge transfer in group creative process. 2011 2nd International Conference on Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC), Dengleng, IEEE. doi:10.1109/aimsec.2011.6010273.

Zhu, Y.-Q., Gardner, D. G., & Chen, H.-G. (2016). Relationships Between Work Team Climate, Individual Motivation, and Creativity. Journal of Management, 44(5), 2094–2115. doi:10.1177/0149206316638161.

Gaol, F. L., Denavi, M., Danny, J., Anggaragita, B. D., Hartanto, A., & Matsuo, T. (2022). Effects of Social e-Commerce on Consumer Behavior. HighTech and Innovation Journal, 3(4), 376-384. doi:10.28991/HIJ-2022-03-04-01.

Ruangkanjanases, A., Hariguna, T., & Abdillah, W. (2022). Assessing Supply Chain Management Ambidexterity, Integration of Knowledge Management Use and User Satisfaction. Journal of Human, Earth, and Future, 3(3), 361-376. doi:10.28991/HEF-2022-03-03-08.

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. (2009). Exploratory factor analysis multivariate data analysis. Prentice Hall, New Jersey, United States.

Chih-Pei, H., & Chang, Y.-Y. (2017). John W. Creswell, research design: Qualitative, quantitative, and mixed methods approaches. Journal of Social and Administrative Sciences, 4(2), 205-207. doi:10.1453/jsas.v4i2.1313.

Jöreskog, K. G., & Sörbom, D. (1996). LISREL 8: User's reference guide. Scientific Software International, Lincolnwood, United States.

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2014). Pearson new international edition. Multivariate data analysis (7th Ed). Pearson Education, London, United Kingdom.

Leroy, H., Buengeler, C., Veestraeten, M., Shemla, M., & Hoever, I. J. (2022). Fostering Team Creativity Through Team-Focused Inclusion: The Role of Leader Harvesting the Benefits of Diversity and Cultivating Value-In-Diversity Beliefs. Group & Organization Management, 47(4), 798–839. doi:10.1177/10596011211009683.

Roye, M. (2022). Successful Team-Building Strategies of Small Business Owners in the Oil and Gas Industry of Souteastern New Mexico. PhD Thesis, University of the Southwest, Hobbs, United States.

Le Dain, M. A., & Merminod, V. (2014). A knowledge sharing framework for black, grey and white box supplier configurations in new product development. Technovation, 34(11), 688-701. doi:10.1016/j.technovation.2014.09.005.

Chang, H. C., Tsai, C. L., & Su, Y. S. (2012). Do Cross-Functional Npd Teams Follow the Knowledge Conversion Model in Knowledge Transfer?. International Journal of Organizational Innovation (Online), 4(4), 48.

Collin, K., Lemmetty, S., & Riivari, E. (2020). Human resource development practices supporting creativity in Finnish growth organizations. International Journal of Training and Development, 24(4), 321–336. doi:10.1111/ijtd.12199.

Walker, A., Derbyshire, P. (2020). The Role of HRD in Developing Capabilities for Creativity and Innovation at Work: A Multilevel Approach. The Future of HRD, Vol. I, Palgrave Macmillan, Cham, Switzerland. doi:10.1007/978-3-030-52410-4_5.

Shi, X., & Wu, Y. (2017). The effect of internal and external factors on innovative behaviour of Chinese manufacturing firms. China Economic Review, 46, S50–S64. doi:10.1016/j.chieco.2016.08.010.


Full Text: PDF

DOI: 10.28991/HIJ-2023-04-01-012

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Natineeporn Rattanawichai, Mongkolchai Wiriyapinit, Jintavee Khlaisang