An Effective Model of Viral Marketing for e-Commerce Enterprises: An Empirical Study

Radwan Moh'd Al-Dwairi, Ali Alawneh


Despite the widespread significance of digital marketing in disseminating information about products and services across a vast customer base via diverse networks, a noteworthy proportion of businesses still struggle to comprehend the crucial factors underpinning the success of viral campaigns. This study aims not only to bridge this knowledge gap but also to introduce an innovative framework that underscores various factors that amplify the potency of social networks and emphasizes an often-overlooked element in customer engagement: the psychological state of customers. Empirical validation of the framework was conducted using a sample of 135 respondents, which was analyzed using the structured equation modeling technique. The study's findings show that the strength of social connections (strong ties) and the psychological disposition of customers significantly shape the generation and viral dissemination of marketing content across diverse networks. The importance of this research lies in its potential application by commercial companies for conducting promotional and marketing campaigns. By leveraging the proposed model, businesses can effectively promote their products and services, thus achieving their strategic objectives and gaining a competitive advantage in an environment characterized by intense competition and constant change.


Doi: 10.28991/HIJ-2024-05-01-011

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Viral Marketing; Social Networks; Strong Ties; Social Support; Psychological State; Customers’ Similarities; Word-of-Mouth.


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DOI: 10.28991/HIJ-2024-05-01-011


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